" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.
Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.
CommonFolks is an online platform to buy books that quenches your reading thirst. Making Tamil Books Online is the ultimate goal of CommonFolks. You can choose from the ocean of choices with multilingual books of various categories and genres from diversified authors and publishers. Apart from shopping, read book reviews, download free books & get updates about book related events.
Be the first to rate this book.