If you ever wished you could have that one formula to deal with difficult people at work, well eureka, you just found one. 151 Quick Ideas to Deal with Difficult People is a one-stop shop on how to face challenging employees and co-workers.
The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them.
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